YOU HAVE QUESTIONS

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Where is the Spirit of Wales Distillery?

We are in Newport, Wales at number 16a in the Maesglas Industrial Estate, Greenwich Road, NP20 2NN. Here is a map to help guide you

What brands are owned by the Spirit of Wales Distillery?

We have created three Spirit of Wales Distillery products, including our Distillery Release and limited-edition Welsh Gin, Welsh Vodka and Welsh Spiced Rum.

In April 2021, we are launching our signature brands of Steeltown and Dragon’s Breath products. Steeltown is a range of contemporary style every day, spirits featuring Steeltown Dry Gin, Steeltown Blueberry Pink Gin, and Steeltown Vodka.

Dragon’s Breath are premium speciality spirits, including our Dragon’s Breath Spiced Rum launching soon.

What are the age restrictions for products and tours?

Products: Within the UK, the law requires age verification for the sale of alcoholic beverages. We use a ‘Challenge 25’ policy and verification software to ensure we are not selling to anyone under 18 years of age. By ordering, you agree to our online checking of information already in the public domain. If we cannot verify your age, we will contact you directly to ask for proof of age, including a copy of your passport or driving licence.

Experiences: Similarly, only people over the ages of eighteen can visit our distillery tours, spirit tasting, and make your own gin experiences. Please have proof of identity showing your age upon arrival if requested.

Are our facilities accessible?

We are currently in the process of building our distillery and will let you know about accessibility once we are completed.

When do Spirit of Wales tours and tastings take place?

We will have a variety of Welsh inspired experiences on offer at our distillery soon. Our distillery tour and tasting takes place from Wednesday to Sunday, with various times available. The tour and tasting takes an hour to complete and costs £60 and includes a distillery tour followed by a tasting of four of our Spirit of Wales Distillery release spirits.

  • Wednesday – 15:00
  • Thursday – 15:00
  • Friday – 18:00
  • Saturday – 10:00, 12:00, 14:00, 16:00, 18:00
  • Sunday – 10:00, 12:00, 14:00

Pre-Book your Spirit of Wales experience

How does the make your own gin experience work?

Launching soon! The Spirit of Wales make your own gin experience is a two-hour immersive session. Come and discover our distillery process and how we ignite Welsh Gin flavour. We offer this experience every second Friday at 17:00 and every second Saturday at 16:00 at our distillery in Newport.

Each make your own gin experience includes a cocktail upon arrival, followed by a brief distillery tour before creating your own gin to take home with you. A fun virtual activity for groups of friends, families, and couples.

  • Single participants – £95
  • Couples – £120.

If you would like to make your own gin and cannot visit our distillery, why not make your own gin online and we will send it to you. COMING SOON

Can I purchase a product, tour or tasting as a gift or voucher?

We made the Spirit of Wales for sharing the perfect gift. If you would like to purchase any of our products or experiences, please check the ‘gift’ box, and we will ask you to fill in a different delivery address with a brief message.

There are also some amazing gifting ideas launching soon, like us on Facebook to stay informed about their launch.

How many people can the tours and tastings accommodate?

The Spirit of Wales Distillery can accommodate up to ten people at a time for our distillery tour, distillery tasting, or learn to make your own gin experiences.

Book your Spirit of Wales Distillery experience as a corporate function, with a group of friends or with your favourite team of people and discover the flavour of the Welsh.

Where are tours and tastings hosted?

Each of the experiences takes place at the Spirit of Wales Distillery in Newport, Wales. We also have the option of virtual tastings that take place every Thursday from 20:00 GMT, a great date night idea or virtual catch up with friends and family.

Once you have booked your virtual tasting, we send your kit and video link for each guest who requires a ticket to enter the virtual event. If you need to send a kit to two addresses, purchase an additional tasting kit and fill in the information required.

Can you teach me to make my own gin?

All we need is two hours of your time at the Spirit of Wales Distillery, where you will learn the basic distillation process with a selection of over 50 botanicals currently available. Once completed, you can take your Welsh Gin creation to take home with you. COMING SOON

How do I know my booking or purchase is confirmed?

Buying your bottle of The Spirit of Wales is easy. All you have to do is browse our shop, add our Steeltown and Dragon’s Breath products you wish to buy to your shopping basket. Once you have completed your selection, click on the ‘check out’ button. It will redirect you to a form to get some of your details required to complete the order.

Once you receive a confirmation order, it means our dragons have received it and will send you an invoice. We accept all major credit cards, including MasterCard, Visa Debit and Visa Credit. Unfortunately, we do not accept payment by AMEX and are unable to offer credit.

Do you offer private functions at the Spirit of Wales Distillery?

Yes of course, let us know what you are planning and how many people you would like to host at the distillery.

What if I cannot make my tour or tasting? (cancellations and refunds)

If you need to cancel your experience, we need at least one week’s notice (7 days) to fill that space. In the seven days preceding the event date, we will provide no refunds. You may choose, however, to postpone your booking within the next three months, four days before your booking.

Do you deliver your products?

There are three ways to get products from our distillery including click and collect, courier and postage.

Courier Services: We use ParcelForce for our shipping within the UK. Unfortunately, our courier does not deliver to the Isle of Man, The Channel Islands, the Scottish Islands, or Ireland. You can view a list of our Spirit of Wales suppliers in your region here

Postage: If you would like your package posted to you, the cost is £5.00 per order, including VAT. We do not charge for postage and packing for orders of £50 and over.

Currently, we only supply our Spirit of Wales Distillery releases, Steeltown, and Dragon’s Breath products within the UK, soon we will share the Spirit of Wales with the world.

Can I collect my products from the distillery?

If you are in the area, you can order your Spirit of Wales products online and collect them at our distillery. Once your order is ready for collection, we will let you know. While you are there, you can also take a Spirit of Wales distillery tour.

Can I track my order?

When using our courier, your Spirit of Wales gin, vodka, or rum will require you to sign for your package. Please ensure someone is at the location for your address provided during the day or leave a note in the dispatch details during your online order of where the courier can safely deliver to you.

For example, “Leave on the porch” or “Leave behind the plant to the left of the door.” If you do not provide delivery instructions; ParcelForce will leave a card for you to collect or reschedule the delivery.

Is it possible to return my order?

We know you will enjoy our Steeltown and Dragon’s Breath spirits. If our products do not satisfy you, please let us know. Or if you have any comments or suggestions for new flavours or our distillery experiences, we would like to hear from you.

 If you are unhappy with your order in any way, please let us know <link to email form>

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, your rights to return goods are protected

Are you able to follow Covid 19 guidelines during tours and tastings?

The Spirit of Wales cares about the wellbeing and safety of you, our staff, and our community. We have social distancing measures in place for our Distillery tours, tastings and make your own gin experiences.

These measures include: 

  • Regular sanitisation of equipment, surfaces, and hands.  
  • Smaller gatherings allowing visitors to maintain a physical distance
  • The wearing of masks in the distillery is compulsory and we limit ticket sales for Spirit of Wales experiences. 
  • We will take temperatures before entering the distillery for your safety during the experience.
What Welsh inspired spirits are you currently making?

Currently, our Spirit of Wales Distillery release bottles available for you to purchase in April 2021. Each week we will release a new Welsh inspired spirit before introducing you to our signature spirits, Steeltown and Dragon’s Breath in May 2021.

Like us on Instagram or Facebook to find out more about the Spirit of Wales Distillery releases.

Who do I contact if I want to become a distributor of Spirit of Wales products?

If you would like to distribute or supply the Spirit of Wales Distillery flavours to your establishment, get in touch. We offer bulk discount purchases, get in touch with us today to find out more

Our range includes our limited release Distillery Collection.

And our newly launched, Steeltown and Dragon's Breath signature spirits. 

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